{"id":6819,"date":"2021-06-07T06:33:15","date_gmt":"2021-06-07T06:33:15","guid":{"rendered":"https:\/\/patmypets.com\/?page_id=6819"},"modified":"2023-09-24T13:14:54","modified_gmt":"2023-09-24T07:44:54","slug":"cancellation-and-refund","status":"publish","type":"page","link":"https:\/\/patmypets.com\/cancellation-and-refund\/","title":{"rendered":"Cancellation and Refund"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6819\" class=\"elementor elementor-6819\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddcf50e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddcf50e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13bbccf\" data-id=\"13bbccf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0727e9c elementor-widget elementor-widget-heading\" data-id=\"0727e9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.0 - 08-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Cancellation & Refund Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53868aa elementor-widget elementor-widget-text-editor\" data-id=\"53868aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.0 - 08-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>1) How many days after I buy something can I return it?<\/strong><\/p>\n<p><strong>Ans :<\/strong> Please make sure that you raise an exchange request within 7 days of the product delivery.<\/p>\n<p>2.\u00a0<strong>How do I place an exchange or return request?<\/strong><\/p>\n<p><strong><em>Ans: To raise an exchange request, please follow the instructions below<\/em><\/strong>:<br \/>Step 1: Login on our portal using your login credentials and raise an exchange request<br \/>Step 2: We will send someone to pick up the product from you at no cost to you. Please make sure that the product is unused with all tags intact.<\/p>\n<p>Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.<br \/>Note that in case the product for exchange is unavailable, we will offer you credit and keep you posted on when the item is back in stock.<br \/>**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.<\/p>\n<p><strong><em>To raise a return request, please follow the instructions below<\/em><\/strong>:<\/p>\n<p>Step 1: Login on our portal using your login credentials and raise a return request<br \/>Step 2: We will send someone to pick up the product from you at no cost to you. Please make sure that the product is unused with all tags intact.<\/p>\n<p>Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.<br \/>Note that in case the product for exchange is unavailable, we will offer you credit and keep you posted on when the item is back in stock.<br \/>**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.<\/p>\n<p><strong><em>To raise a return request, please follow the instructions below<\/em><\/strong>:<\/p>\n<p>Step 1: Login on our portal using your login credentials and raise a return request<br \/>Step 2: We will send someone to pick up the product from you at no cost to you. Please make sure that the product is unused with all tags intact.<\/p>\n<p>Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you a return or store credit, in accordance with our policy.<\/p>\n<p>3.\u00a0<strong>What all products are eligible for exchange and returns?<\/strong><\/p>\n<p>Ans: We will not accept returns or exchanges for the following items (unless received damaged or spoilt)<\/p>\n<p>Edible and Perishable items like food &amp; treats.etc<\/p>\n<ul>\n<li>Beds,Crates,Cages<\/li>\n<li>Toys<\/li>\n<li>Dog Pads\/Diapers<\/li>\n<li>Items purchased during sale<\/li>\n<\/ul>\n<p>Returns and exchanges will also not be accepted in the following circumstances:<\/p>\n<ul>\n<li>If request is initiated after 7 days of delivery<\/li>\n<li>Product is used or altered<\/li>\n<li>Product is damaged due to misuse\/overuse by the customer<\/li>\n<li>Return attempted without original packaging including ,price tags, labels, original dog pad packing, and other accessories or if original packaging is damaged.<\/li>\n<\/ul>\n<p>4.\u00a0<strong>Can I cancel my online order?<\/strong><\/p>\n<p>Cancellations are applicable before the product is dispatched. Cancellation request can be raised through our portal<\/p>\n<p><strong>5. Cancellation charges on pet Grooming?<\/strong><\/p>\n<p>If groomer reaches at your door step or in your premises, then grooming cannot be cancelled. If customer want to cancel the grooming services in this case, A fee of Rs 300 needs to be borne by customer.\u00a0<\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation &#038; Refund Policy 1) How many days after I buy something can I return it? Ans : Please make sure that you raise an exchange request within 7 days<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cancellation and Refund - Patmypets- Save More, Care Better<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/patmypets.com\/cancellation-and-refund\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation and Refund - Patmypets- Save More, Care Better\" \/>\n<meta property=\"og:description\" content=\"Cancellation &#038; Refund Policy 1) How many days after I buy something can I return it? 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